Terms of service

Last updated: August 25, 2026

Welcome to Ecovera. These Terms of Service ("Terms") govern your access to and use of https://ecovera.shop (the "Site") and the purchase of any products through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Ecovera is an online retail store selling air conditioners, storage sheds, e-bikes, home appliances, and other household products. We are located at:

22 Tudor Street
London EC4Y 0AY
United Kingdom

2. Eligibility

By using the Site, you represent that you are at least 18 years old, or that you are accessing the Site under the supervision of a parent or legal guardian.

3. Products and Pricing

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Site or any part of it without notice at any time.

4. Orders and Payment

Our Site is powered by Shopify, and payments are processed securely through Shopify Payments. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the chosen payment method. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or errors in pricing or product information.

5. Shipping and Delivery

Orders are processed with a handling time of 1 to 3 business days, followed by an estimated delivery time of 3 to 7 business days. For full details, please see our Shipping Policy.

6. Returns and Refunds

We offer a 30-day return window, and Ecovera takes responsibility for return costs on damaged, defective, or faulty items. For full details, please see our Refund Policy.

7. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and product descriptions, is the property of Ecovera or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

9. User Conduct

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. You agree not to attempt unauthorized access to any part of the Site, other accounts, or computer systems connected to the Site.

10. Limitation of Liability

To the fullest extent permitted by law, Ecovera shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it, except where such liability cannot be excluded under applicable law, including in relation to defective products as outlined in our Refund Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Related Policies

14. Contact Us

If you have any questions about these Terms, please contact us: