Shipping policy

Thank you for shopping at Ecovera. This Shipping Policy explains how we process and deliver orders placed through https://ecovera.shop.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there will be a significant delay.

2. Delivery Time

Once your order has been processed and shipped, estimated delivery time is 3 to 7 business days, depending on your location and the product ordered. Larger items, such as storage sheds and e-bikes, may occasionally require additional delivery time due to freight logistics; if this applies to your order, we will let you know.

3. Shipping Confirmation and Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout, based on the weight, dimensions, and destination of your items.

5. Shipping Destinations

We currently ship to addresses within the United Kingdom. If you would like to inquire about shipping to a location outside the UK, please contact us at support@ecovera.shop.

6. Damaged or Lost Shipments

Ecovera is responsible for your order until it is successfully delivered. If your package is damaged in transit or lost by the carrier, please contact us at support@ecovera.shop or call +44 78975243, and we will arrange a free replacement or full refund at no cost to you. For more details on damaged or defective items, please see our Refund Policy.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate and complete at checkout. Ecovera is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer; however, our support team will do everything possible to help resolve any such issues.

8. Related Policies

9. Contact Us

If you have any questions about our Shipping Policy, please reach out to us: