Privacy policy

Last updated: August 25, 2026

This Privacy Policy describes how Ecovera ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://ecovera.shop (the "Site"), including any other media form, media channel, or website related or connected to it.

1. About Us

Ecovera is an online retail store specializing in air conditioners, storage sheds, e-bikes, home appliances, and other household products. Our registered business address is:

22 Tudor Street
London EC4Y 0AY
United Kingdom

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, though this is processed securely via Shopify Payments), email address, and phone number.

3. How We Use Your Personal Information

  • Communicate with you regarding your order, including sending order confirmations and shipping updates;
  • Screen our orders for potential risk or fraud;
  • Provide you with information or advertising relating to our products or services, in accordance with your marketing preferences;
  • Improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site);
  • Comply with applicable legal obligations.

4. Payment Processing

We use Shopify to power our online store and Shopify Payments to process payments securely. When you make a payment, your payment information is processed directly by Shopify and is not stored on our servers. For more information on how Shopify processes personal information, please review Shopify's own privacy policy at https://www.shopify.com/legal/privacy.

5. Shipping Information

Orders are typically processed with a handling time of 1 to 3 business days, followed by an estimated delivery time of 3 to 7 business days. Shipping details, including tracking information where available, may be shared with third-party carriers solely for the purpose of fulfilling your order. For more details, please see our Shipping Policy.

6. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store; you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

7. Cookies

We use cookies to help us understand how you use the Site and improve your experience. You can manage your cookie preferences through your browser settings at any time.

8. Data Retention

When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.

9. Your Rights

If you are a resident of the United Kingdom or the European Economic Area, you have the right to access the personal information we hold about you, to request correction, deletion, or restriction of your personal information, and to object to certain processing activities. To exercise these rights, please contact us using the details below.

10. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for updates.

12. Related Policies

13. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: