Refund policy

At Ecovera, your satisfaction is our priority. This Refund Policy explains how returns, exchanges, and refunds work when you shop with us at https://ecovera.shop.

1. 30-Day Return Window

We offer a 30-day return period from the date you receive your order. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

2. Our Responsibility

We stand behind the quality of our products. If your item arrives damaged, defective, faulty, or not as described, Ecovera takes full responsibility for the return. This means:

  • We will cover the cost of return shipping;
  • We will arrange collection or provide a prepaid return label;
  • You will receive a full refund or replacement at no additional cost to you.

This responsibility applies to all product categories we sell, including air conditioners, storage sheds, e-bikes, and home appliances.

3. Eligibility for Returns

To be eligible for a return, your item must be:

  • Requested within 30 days of delivery;
  • Unused and in the same condition that you received it;
  • In its original packaging, where possible;
  • Accompanied by proof of purchase (order number or receipt).

4. How to Start a Return

To start a return, please contact us at support@ecovera.shop or call us at +44 78975243 with your order number and the reason for the return. Our team will guide you through the next steps and arrange collection or a prepaid shipping label where applicable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method via Shopify Payments within 5 to 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@ecovera.shop with photos of the item and packaging. We will arrange a free return and send a replacement or full refund, whichever you prefer.

7. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, or if they have been assembled, installed, or used. Any such exceptions will be clearly noted on the product page at the time of purchase.

8. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@ecovera.shop.

9. Related Policies

10. Contact Us

If you have any questions about our Refund Policy, please reach out to us: