Orders are processed within 1 to 3 business days, followed by an estimated delivery time of 3 to 7 business days. Larger items like storage sheds and e-bikes may occasionally take a little longer due to freight logistics. For full details, see our Shipping Policy.

We offer a 30-day return window from the date of delivery. If your item arrives damaged, defective, or not as described, Ecovera covers the full cost of the return and you'll receive a full refund or replacement at no charge. See our Refund Policy for full eligibility details.

We currently ship to addresses within the United Kingdom. If you'd like to ask about shipping to a different location, contact us at support@ecovera.shop.

Our team is happy to help with any questions about your order, our products, or our policies. You can reach us by:

• Email: support@ecovera.shop
• Phone: +44 78975243
• Address: 22 Tudor Street, London EC4Y 0AY, United Kingdom